Whether you’re worried about your fitness level, aren’t sure how to register or want to know if you can bring your dog to a session, you’ll find the information below in our FAQs. If you can’t find the answer here, give us a call on 1300 889 749 or contact us online.

General information

Why is HBF holding group fitness sessions?

We’re serious about our commitment to the health and happiness of our members. Regular physical activity is not only good for your body and weight management, it also helps reduce the effects of stress, depression and anxiety.

When are sessions held in 2017?

The HBF Fitness spring season runs from Monday 16th October 2017 – Saturday 9th December 2017.

What's the deal with the QR code?

On registration you will receive a unique QR code. You have the one QR code that will work for the entire 8-week program. You’ll receive this on the registration confirmation page and in your confirmation email. Remember to bring it along to each and every session so we can confirm your participation.
This QR code will work at every location and session – so you only need to register once if you plan to attend multiple locations.
Simply print out your confirmation email, or bring along your smartphone and present the email with QR code to your trainer for scanning.
NB. You may find it useful to save this email to your phone (to do this on an iPhone, take a screen shot of your email by holding the lock and home buttons at the same time. This will save the image to your photos app).

What locations are available?

Spring sessions are held in 21 locations across WA, including regional sessions in Bunbury, Albany and Geraldton.  Perth locations include Edgewater, Hillarys, Nollamara, Marangaroo, Innaloo, Mindarie, Mandurah, Fremantle, Rockingham, Bateman, Success, Stratton, Wilson, Bayswater, Rivervale, Huntingdale, Victoria Park and Perth CBD. You are free to attend any location, but just remember that you only need to register once each season. You can find out more information about each location on the Locations page.

Can I attend multiple locations?

Yes. You are free to attend any location or program type, but just remember that you only need to register once each season. For example, you may want to attend a local suburban location on the weekends, but also attend a Kings Park session on a weekday. You should register for the location that you will most likely attend. The QR code you receive in your registration email will work at every location. Simply bring that to every session.

Are there limited spaces for HBF Fitness this spring?

Some locations have a limited number of places available due to the size of the venue. This will be monitored and registrations will be closed when the venue is at capacity.

Are sessions held on public holidays?

No sessions are held on public holidays, however sessions will continue to be held on the Saturday of a long weekend. For example, if a public holiday falls on a Friday or a Monday, the session scheduled for the Saturday of that long weekend will still proceed.

How fit do I have to be?

Our programs are designed to accommodate a variety of fitness levels, including seniors, families and those just starting out – so you don’t have to be an athlete to join in! We do recommend you consult your doctor before starting any exercise program. If you have any medical concerns or previous injuries please inform your trainer at the beginning of each session you attend.

What program levels are available?

All four program levels: Beginner, Intermediate, Advanced, Family (Family at selected locations) are available for the Spring program. You can find more information about each level on the Program page.

How old do I have to be to participate?

For most sessions (Beginner, Intermediate, Advanced), you need to have turned 15 years of age. If you’re over 15 but under 18 years of age, you will need your parent or guardian to complete the registration on your behalf.
Our Family sessions (held at selected locations) are a great option for families with children 5 to 14 years.

Can my children attend Family sessions without an adult?

Our Family sessions are designed for parents to participate with their children. Children are not able to participate without a guardian.

Can I bring my dog to the event?

Unfortunately our fitness sessions are not suitable for pets, so please don’t bring them along.

What about people outside of Perth?

We’re running regional sessions in Albany, Bunbury and Geraldton. We will continue to work towards bringing HBF Fitness to more locations in the future.

I can't attend a session, is this ok?

We know things get in the way sometimes, that’s no problem! We’d love to see you as often as you can make it.

How do I find my location?

For specific information on meeting points and maps, have a look at our location page.

Registration information

How do I register?

Registering online before your first session is easy. You’ll just need to complete your personal details and answer a few simple questions about your health and fitness.
When registering, you will also need your HBF member number so you can attend for free!
Non HBF members will need their credit card (Visa or Mastercard) to make a payment through our secure online payment system. You will need to register each person separately through the registration process. Unfortunately we cannot accept registrations at the venues.

How much does it cost to attend a session?

Nothing if you’re a HBF member!
Non HBF members will have to pay for the whole eight-week fitness program when registering at a cost of $120 (inc GST).

What does the participant fee pay for?

Your participant fee contributes towards the cost of the trainers and running the sessions.

Do I need to register for multiple locations?

No. You can attend any location or program type, but just remember that you only need to register once. For example, you may want to attend a local suburban location on the weekends, but also attend a Kings Park session on a weekday. You should register for the location that you will most likely attend.
The QR code you receive in your registration email will work at every location.

Why can't I seem to register for my preferred location?

Some locations have limited spaces due to the size of the venue. Once capacity is reached, registrations will be closed for that location.

Can I enter more than one person on the medical disclaimer?

You can only register one person at a time through the registration process, so each time you register you will need to complete a new medical waiver.

Can I transfer or refund my registration fees?

Registrations and passes are not transferable. Please note that any passes you purchase must be used during the allocated season of HBF Fitness, and cannot be carried over to future seasons. No refunds will be given.

Can I register on the day?

Registrations and payments must be made online prior to commencing a session. Unfortunately we cannot accept cash or manual credit card payments on the day, so be sure to complete your online registration before you turn up to a session. Bring along your registration confirmation email – we’ll need to scan in your QR code.

I can't seem to register online.

We’re sorry you’re having trouble! The website works best on IE8, Google Chrome or a mobile device (such as an iPad). If you’re still having no luck, we can help out – visit our Contact Us page to get in touch.

I'm a HBF member but my details aren't working

If your personal details can’t be matched, or if you don’t know what your member number is please call us on 133 423.
NB. You can use any email or mobile phone number – these are not verified against your member record. However, your Member Number, Last Name and Date of Birth will need to be an exact match.

I'm a HBF member covered under my parent's policy, how do I register?

If you are covered on your parent’s policy and don’t know your own member number, please tick the box provided on the registration form. Please enter your details to be verified.
If your personal details can’t be matched, please call us on 133 423.

I'm thinking of participating in both Family & one of the other groups. Which one should I register for?

Register for Family so we capture the details of your children. That QR code will then work for you in any of the other programs should you choose to attend.

How many children can I register for the Family sessions?

You can register up to three children for each adult participating in the sessions. Children must be 5-14 years old.

What if two parents are attending the Family sessions?

Each adult must register for the sessions separately. Each child is only required to be linked to one parent (up to three children per parent).

What if I lose my copy of the tax invoice as a non-member?

Visit our Contact Us page to lodge your request.

What if I lose my confirmation email which includes my QR code?

Please visit our Contact Us page to request a new copy of your registration email.

Do I get a QR code for each session?

No. You have the one QR code that will work for the entire 8-week program. You’ll receive this in your confirmation email. This QR code will work at every location and session – so you only need to register once if you plan to attend multiple locations.

I’ve registered for a previous season do I need to register again?

Yes, you will need to register again and obtain a new QR code before each season. This code is unique to you and can be used at any session and location for the eight-week season.

Can I register once the season has started?

Yes. You can register at any stage during the first 6 weeks of the season. Registrations for spring will close Sunday 26th November.