Whether you’re worried about your fitness level, aren’t sure how to register or want to know if you can bring your dog to a session, you’ll find the information below in our FAQs. If you can’t find the answer here, give us a call on 1300 889 749 or contact us online.

General information

Why is HBF holding group fitness sessions?

We’re serious about our commitment to the health and happiness of our members. Regular physical activity is not only good for your body and weight management, it also helps reduce the effects of stress, depression and anxiety.

When are the sessions held?

HBF Fitness autumn runs from Saturday 23 March to Wednesday 15 May 2019.

What's the deal with the QR code?

On registration you will receive a unique QR code sent to you in a confirmation email. This QR code will work at every location for the entire 8-week program.

Remember to print out your confirmation email or bring along your smartphone and present the email with the QR code to your trainer for scanning at every session so we can confirm your participation.

NB: To save the email to your iPhone take a screen shot of your email by holding the lock and home buttons at the same time. This will save the image to your photos app.

What locations are available?

Autumn sessions are held in 18 locations across WA, including regional sessions in Albany, Bunbury, Geraldton and Kalgoorlie. You’re free to attend any location, but just remember that you only need to register once. You can find out more information about each location on the Locations page.

Can I attend multiple locations?

You are free to attend any location or program type, but just remember that you only need to register once each season. For example, you may want to attend a local suburban location on the weekends, but also attend a Kings Park session on a weekday. You should register for the location that you will most likely attend. The QR code you receive in your confirmation email will work at every location. Remember to bring that to every session.

Are there limited spaces for HBF Fitness?

Some locations have a limited number of places available due to the size of the venue. This will be monitored and registrations will close when the venue is at capacity.

Are sessions held on public holidays?

No they’re not. However sessions will continue to run on Saturday of a long weekend. For example if a public holiday falls on a Friday or Monday, the session on the Saturday of that long weekend will still go ahead.

How fit do I have to be?

Our programs are designed to accommodate a variety of fitness levels including seniors, families and those just starting out – so you don’t have to be an athlete to join in! We recommend you consult your doctor before starting any exercise program. If you have any medical concerns or previous injuries please inform your trainer at the beginning of each session you attend.

What program levels are available?

There are 3 program levels available – Beginner, Intermediate and HIIT. You can find out more information about each level on the Program page.

How old do I have to be to participate?

You will need to have turned 15 years of age. If you’re over 15 but under 18, your parent or guardian will need to complete your registration on your behalf

 

Can I bring my child/children with me to sessions?

No sorry, children are not able to come along to, or participate in any of our sessions. This is in place is to ensure the safety and comfort of all participants.

Can I bring my dog along?

Unfortunately our fitness sessions are not suitable for pets, so please don’t bring them along.

What about people outside of Perth?

We’re running regional sessions in Albany, Bunbury, Geraldton and Kalgoorlie. We will continue to work towards bringing HBF Fitness to more locations in the future.

I can't attend a session, is this ok?

We know things get in the way sometimes, that’s no problem! We’d love to see you as often as you can make it.

How do I find my location?

For specific information on meeting points and maps, have a look at our locations page.

Will the sessions continue in wet weather or high temperatures?

Sessions always go ahead in wet weather and high temperatures unless there are exceptional circumstances. Your trainer will make the call on the day whether or not it is safe to continue the session. In the odd circumstance that we cancel a session prior to it commencing, we will do our best to let participants know.

Why isn’t Advanced running anymore?

Advanced sessions have been replaced by HIIT (High Intensity Interval Training). HIIT involves bursts of high-intensity exercises followed by a low intensity period of rest or recovery to create a short sharp workout that will help you get results. These sessions are suitable for intermediate to advanced participants.

Why isn’t HIIT in Albany, Geraldton and Kalgoorlie?

As these locations receive lower numbers, our trainers are able to work closer with participants to create a more tailored experience.

Registration information

How do I register?

Registering online before your first session is easy. You’ll just need to complete your personal details and answer a simple question about your health and fitness.

Non HBF health members will need their credit card (Visa or Mastercard) to make a payment through our secure online payment system. You will need to register each person separately through the registration process. Unfortunately we cannot accept registrations at the venues.

How much does it cost to attend a session?

It’s free if you’re a HBF health member or a HBF Run for a Reason 2019 participant. For everyone else, it’s $120 (incl. GST) for the entire 8 week program which is paid upfront when registering.

What does the participant fee pay for?

Your participant fee contributes towards the cost of the trainers and running the sessions.

Do I need to register for multiple locations?

No. You can attend any location or program type, but just remember that you only need to register once. For example, you may want to attend a local suburban location on the weekends, but also attend a Perth CBD session on a weekday. You should register for the location that you will most likely attend.
The QR code you receive in your registration email will work at every location.

Why can't I seem to register for my preferred location?

Some locations have limited spaces due to the size of the venue. Once capacity is reached, registrations will be closed for that location.

Can I enter more than one person on the medical disclaimer?

You can only register one person at a time through the registration process, so each time you register you will need to complete a new medical waiver.

Can I refund or transfer my registration fees?

No, your registration fee is non-refundable and not transferable and entitles participation for the person whose name and address are in our booking system.

Can I register on the day?

Registrations and payments must be made online prior to commencing a session. Unfortunately we cannot accept cash or manual credit card payments on the day so be sure to complete your online registration before you turn up to a session. Bring along your registration confirmation email – we’ll need to scan in your QR code.

I can't seem to register online.

We’re sorry you’re having trouble! The website works best on IE8, Google Chrome or a mobile device (such as an iPad). If you’re still having no luck, we can help out – visit our Contact Us page to get in touch.

I'm a HBF member but my details aren't working

Please check that you have entered your first name, last name, date of birth and email correctly. If you’re still having trouble, email enquiry@hbffitness.com.au.

What if I lose my copy of the tax invoice as a non-member?

Visit our Contact Us page to lodge your request.

What if I lose my confirmation email which includes my QR code?

Please visit our Contact Us page to request a new copy of your registration email.

Do I get a QR code for each session?

No. You have the one QR code that will work for the entire program. You’ll receive this in your confirmation email. This QR code will work at every location and session – so you only need to register once if you plan to attend multiple locations.

I’ve registered for a previous season do I need to register again?

Yes, you will need to register again and obtain a new QR code before each season. This code is unique to you and can be used at any session and location for the eight-week season.

Can I register once the season has started?

Yes, you can register online until Wednesday 1 May 2019.

I can't attend a session, do I need to let anyone know?

Your registration remains open for the entire 8 week season, so if your circumstances change and you’re able to attend remember to take QR code along to have it scanned by the trainer.

Once registered, you can attend any location and session with the one registration and QR code – no need to cancel or change your booking.